We read every message and reply as soon as we can. It helps to tell us your iPhone model, your app version (in the app, Settings > About) and what happened.
Common questions
How do I restore my purchase?
Open the app, go to Settings and tap Restore purchases. Use the same Apple Account you used to buy the unlock. Your purchase belongs to your Apple Account, so it works again on a new iPhone or after you reinstall the app. The unlock screen also has a Restore button.
Can I get a refund?
Purchases are made through Apple, so Apple handles refunds, not us. To ask for one:
- Go to reportaproblem.apple.com and sign in.
- Choose I’d like to, then Request a refund.
- Pick a reason, choose Citizenship Test Prepper, and submit.
Apple decides on refunds. Apple says to expect an update within 24 to 48 hours. Learn more on Apple’s refund page.
Why does the app ask for my state, district or representative?
Some civics questions are about where you live: your U.S. senators, your U.S. representative, your governor and your state capital. Choose your state or territory in Settings, and the app shows the right answers for you.
For the representative question, also choose your congressional district. Not sure which one is yours? Look it up at house.gov. If you skip it, the app accepts any representative from your state while you practice.
Officeholders change. The app shows the date its list was last checked, and we update the list when officials change. Before your interview, check the latest answers at uscis.gov/citizenship/testupdates.
I live in D.C. or a U.S. territory. Why are my answers different?
USCIS has special answers for people who live there, and the app uses them.
Washington, D.C.
- Capital: “D.C. is not a state and does not have a capital.”
- Governor: “D.C. does not have a governor.”
- Senators: “D.C. has no U.S. senators.”
- Representative: name D.C.’s Delegate to the House. The app shows the current name.
Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands
- Senators: say your territory has no U.S. senators.
- Representative: name your Delegate or Resident Commissioner, or say your territory has no voting representative in Congress.
- Capital: name your territory’s capital.
- Governor: name your territory’s governor.
A translation looks wrong. Can I help fix it?
Yes, please. Our translations were made with AI and haven’t all been checked by native speakers yet, so some may have mistakes. The official English always comes first, because your interview is in English.
To report a mistake, open the app and go to Settings > App language > Suggest a translation fix. It starts an email with your language and app version filled in. You can also write to support@testprepper.app. Tell us the language, where you saw the text, and what it should say.
Why does the app ask for the microphone and speech recognition?
So you can answer out loud in the mock interview and the reading test, just like at the real interview. Both are optional. You can always tap your answer instead.
If you said no and want to turn them on, open your iPhone’s Settings, find Citizenship in your list of apps, and turn on Microphone and Speech Recognition.
On some iPhones, Apple’s speech recognition sends your voice to Apple to turn it into text. We never receive it. Read more in our Privacy Policy.
Is this app from USCIS or the government?
No. Test Prepper is made by PolicyPage LLC. We’re not affiliated with USCIS or any government agency, and they don’t endorse the app. The questions and answers come from USCIS’s public study materials. For official information, visit uscis.gov/citizenship.
Which civics test does the app cover?
The 2025 civics test, with 128 questions. USCIS gives it to people who filed their application (Form N-400) on or after October 20, 2025. If you filed before then, you’ll take the 2008 civics test, which this app doesn’t cover.
If you’re 65 or older and have had a green card for 20 years or more, turn on the 65/20 option in Settings to study the 20 questions marked for you.
Still stuck? Write to us at support@testprepper.app. We’re happy to help.